> For the complete documentation index, see [llms.txt](https://docs.daylite.app/help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.daylite.app/help/mac-fundamentals/resources/get-help.md).
# Get Help
### Contact Support
Our Daylite support team can help by email with troubleshooting, bugs, how-to questions, and questions about your account and subscription.
**Hours:** 9:00 AM – 5:00 PM Eastern Time, Monday to Friday, and closed on Canadian holidays and other planned closures. Messages sent outside these hours are answered the next business day.
Scheduled Closures
**Jan 1** - New Years\
**Feb 16** - Family Day\
**April 3** - Good Friday\
**May 18** - Victoria Day\
**July 1** - Canada Day\
**Aug 3** - Civic Holiday\
**Sept 7** - Labour Day\
**Oct 12** - Thanksgiving\
**Dec 25** - Christmas\
**Dec 28** - Boxing Day
There are three ways to reach us:
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#### Email
Send us an email at [support@daylite.app](mailto:support@daylite.app?subject=Get%20Help%20with%20Daylite). Include as much detail as you can, what you were doing, what happened, and any error messages, so we can help you faster
{% endstep %}
{% step %}
#### In-app
You can contact support without leaving Daylite:
* **On Mac:** Go to **Help > Contact Support** from the menu bar.
* **On iPhone or iPad:** Tap the **All > Settings> Help > Contact Support**.
Reaching out from inside the app automatically includes details about your version and device, which helps us diagnose issues. Click **Include Diagnostic information, such as logs** for additional information when troubleshooting issues like crashes and sync errors.
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#### From a Help Center Article
Anywhere in the Help Center, click the **?** in the lower-left corner to submit a ticket to our team. It's on every article, so you can reach us without leaving whatever you're reading.
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### Work with a Daylite Coach
If you want hands-on, personalized guidance, a **Daylite Coach** can provide bespoke training tailored to your workflow, industry, and team.
Coaching is a paid resource and is a good fit when you want to:
* Set up Daylite around your specific business processes
* Onboard and train your team
* Build custom pipelines, forms, or reports
* Get one-on-one help going beyond standard support
Email [support@daylite.app](mailto:support@daylite.app?subject=Contact%20a%20Daylite%20Coach) and we'll match you with a coach who fits your needs and budget.
### Daylite Docs
Many questions can be answered on your own and on your time. Between the Fin and the Help Center, you've got a complete reference and a fast lane to answers, no waiting for business hours required.
#### Get Instant Answers with Ask AI
Skip the digging. Ask AI is a chat assistant that answers your Daylite questions instantly, in plain language.
Click **Ask AI** on any page and just ask the way you'd ask a person. "How do I set up a recurring task?" and get a clear, direct answer pulled straight from Daylite's documentation, complete with links to the full articles if you want to go deeper. Ask follow-up questions and it keeps up, narrowing in until you've got exactly what you need.
No hold times. No sifting through search results. No waiting for business hours. Just answers, whenever you need them.
#### Daylite Fundamentals
[Your complete reference for how Daylite works.](https://docs.daylite.app/help/mac-fundamentals) Organized feature by feature, contacts, calendar, tasks, pipelines, and everything in between so you can go deep on a new area or look up exactly how to do the one thing you came for.
It's built to be lived in, not read once. Learning Daylite for the first time? Start at the beginning and work through it. Already up and running and just need a refresher? Jump straight to the feature you're working in. Either way, it's here whenever you want to get more out of Daylite, no waiting, no asking, just answers on your own time.
#### Help Center
Answers for when you're stuck. The [Help Center](https://docs.daylite.app/help/center) offers troubleshooting articles, FAQs, and fixes for the questions that come up most.
### FAQ
**Does Daylite offer phone support?**
Daylite support is handled by email, which lets us see screenshots, logs, and exact error messages rather than working from a description. Contacting us from inside Daylite also attaches your version and device details automatically.
When an issue needs someone to look at your setup directly, we'll arrange a Zoom session with screen sharing.
**How much does Daylite support cost?**
Email support is included with your Daylite subscription. If you want personalized training or configuration work, a [Daylite Coach](#work-with-a-daylite-coach) offers that as a separate paid service.
---
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