Complying with Right to Erasure Requests

Under digital privacy laws like the GDPR, individuals have the right to request the deletion of their personal data. To help support your compliance efforts, Daylite offers tools that allow you to remove a contact’s data from your account.

Note: This article is intended as a general guideline for using Daylite to support GDPR compliance and does not constitute legal advice. Please consult your legal counsel to ensure full compliance with applicable laws. Keep in mind that even with a valid erasure request, certain records—such as those related to financial transactions—may need to be retained to meet legal obligations.

1. Choose View > Multi-Column List

2. Select the Contact requesting to have their data erased in Daylite

3. Double click on the Contact to open their Activity View

4. Select an item from the Contact's Activity View

5. Press Delete from your keyboard

6. To retain the linked data, choose Unlink. To delete the data, choose Move to Trash

7. Repeat until all items are deleted or unlinked

8. Return to the contact in the Multi List view. The Contact should be highlighted for selection

9. Delete the Contact

10. Choose Window along the menu bar and select Trash

11. Select the items in the Trash and choose Delete

Items deleted from the Trash cannot be restored!

For more options to help your customers exercise their rights to erasure, check out the free GDPR "Right to Erasure" Add-on in iOSXpert's PluginCenter.