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Unable to Authenticate Token from Keychain

Last updated 5 days ago

Symptom

The following sync error below can occur due to a number of different reasons, such as:

  1. Time Machine restore

  2. Migration Assistant

  3. Deletion of all Keychain items from Apple's Keychain application

Solution

Please follow along with the steps below to add a new Daylite Cloud login. If you experience any issues along the way, please review our video demonstration here to help as a guide:

  1. Quit Daylite

  2. Open Daylite while holding Shift+Option+Command

  3. Once at the login screen click on the drop-down box listed below Log in to Daylite Cloud and choose Add Cloud login

  4. Enter in your login information and click Log In

  5. Once done, attempt to perform a manual sync, by going to File > Sync

If the sync error continues to persist after following the steps above, please initiate a support ticket for our Technical Support Team to investigate further.

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