Fix Daylite Helper Errors

The following messages may appear when opening Daylite if the app is not installed correctly, has been renamed, or if multiple copies exist on the device.

Cannot connect to Daylite Helper

Cannot launch Daylite Helper

Daylite Helper cannot run

Incorrect version of Daylite Helper

To resolve this issue, first search your Mac for multiple copies of Daylite, ensure that Daylite is located within the Applications folder, and verify that its name has not been modified in any way.

If the issue persists, the issue maybe caused by Daylite Helper not running as a login item. You can resolve this by removing and adding Daylite Helper.

Check for Multiple Copies of Daylite

1. Open Finder.

2. From the Finder menu bar, choose File > Find.

3. In the search bar, type "Daylite" and press Return.

4. Review the search results to identify any duplicate copies of the Daylite app.

If you find multiple copies:

1. Determine which copy is correctly installed in the Applications folder.

2. Remove any additional copies by dragging them to the Trash, then empty the Trash.

Verify Daylite's Location in Applications Folder

1. Open the Applications folder.

2. Locate the Daylite app and confirm its name is exactly "Daylite" without any modifications.

3. If the app is not in the Applications folder, move it there by dragging it from its current location.

Remove and Add Daylite Helper as a Login Item

1. Choose Apple menu  > System Settings.

2. Click General, then select Login Items & Extensions.

3. Turn off the Daylite item.

4. Quit Mail and Daylite.

5. From Finder open Applications

6. Drag the Daylite app to the Trash, then choose Finder > Empty Trash.

7. Restart your Mac.

8. Download the latest version of Daylite from the Daylite downloads page.

9. Drag Daylite from the Downloads folder to the Applications folder.

These steps should resolve your issue, however, if they do not please initiate a support ticket here for our Technical Support Team to investigate further.