# Fix Daylite Helper Errors

The following messages may appear when opening Daylite if the app is not installed correctly, has been renamed, or if multiple copies exist on the device.

{% columns fullWidth="false" %}
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<p align="center"><strong>Cannot connect to Daylite Helper</strong></p>

<figure><img src="/files/ee5kWkNpxmxQRIizDHNo" alt="" width="372"><figcaption></figcaption></figure>
{% endcolumn %}

{% column %}

<p align="center"><strong>Cannot launch Daylite Helper</strong></p>

<figure><img src="/files/nrBC8iLNrREvf8h4r3Bc" alt="" width="372"><figcaption></figcaption></figure>
{% endcolumn %}
{% endcolumns %}

{% columns %}
{% column %}

<p align="center"><strong>Daylite Helper cannot run</strong></p>

<figure><img src="/files/LKgfkbiKaJ5hbNGTCA4q" alt="" width="372"><figcaption></figcaption></figure>
{% endcolumn %}

{% column %}

<p align="center"><strong>Incorrect version of Daylite Helper</strong></p>

<figure><img src="/files/nrBC8iLNrREvf8h4r3Bc" alt="" width="372"><figcaption></figcaption></figure>
{% endcolumn %}
{% endcolumns %}

To resolve this issue, first search your Mac for multiple copies of Daylite, ensure that Daylite is located within the **Applications** folder, and verify that its name has not been modified in any way.

If the issue persists, the issue maybe caused by Daylite Helper not running as a login item. You can resolve this by removing and adding Daylite Helper.

### Check for Multiple Copies of Daylite

1. Open **Finder**.
2. From the Finder menu bar, choose **File** > **Find**.
3. In the search bar, type "Daylite" and press **Return**.
4. Review the search results to identify any duplicate copies of the Daylite app.

#### If you find multiple copies:

1. Determine which copy is correctly installed in the **Applications** folder.
2. Remove any additional copies by dragging them to the **Trash**, then empty the Trash.

### Verify Daylite's Location in Applications Folder

1. Open the **Applications** folder.
2. Locate the **Daylite** app and confirm its name is exactly "Daylite" without any modifications.
3. If the app is not in the Applications folder, move it there by dragging it from its current location.

### Remove and Add Daylite Helper as a Login Item

1. Choose Apple menu  > System Settings.
2. Click **General**, then select **Login Items & Extensions**.
3. Turn off the **Daylite** item.
4. Quit **Mail** and **Daylite**.
5. From Finder open Applications
6. Drag the **Daylite** app to the **Trash**, then choose **Finder > Empty Trash**.
7. Restart your Mac.
8. Download the latest version of Daylite from the [Daylite downloads page](https://www.daylite.app/downloads/).
9. Drag **Daylite** from the **Downloads** folder to the **Applications** folder.

These steps should resolve your issue, however, if they do not please initiate a support ticket [here](mailto:support@daylite.app?subject=Fix%20Daylite%20Helper%20Errors) for our Technical Support Team to investigate further.


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